Support

Message us

Use the contact form with the “App support” topic — your message is delivered to us as email, and we reply by email to the address you give.

Open the contact form

So we can help quickly, please include:

• which app you are writing about, and its version if you know it,
• your device and operating system (for example, “Pixel 8, Android 15”),
• what you were doing, what you expected, and what happened instead.

Please don’t send your child’s records or backup files unless we specifically ask — a description of the problem is almost always enough.

NowGo Baby Tracker

NowGo Baby Tracker is currently in development, so there is no public download to troubleshoot yet. The guidance below describes how the app works, and it will stay current as the app releases.

Where your records live

There is no account, and the app uploads nothing to NowGo, so no copy of your records ever reaches us automatically: all records are stored locally, in the app’s own storage, on the device where you entered them, and they stay there until you delete them or remove the app. Each device keeps its own records — live sharing between caregivers’ phones is not a feature. Exports you make and any copies from your device’s own backup or transfer features are separate; the privacy policy explains them.

Backing up

1. Open Settings (the control at the top right, or the Settings tab).
2. Under “Keep your memories”, choose “Save a backup”.
3. Save the backup file somewhere you control — it is a single JSON file containing all records, and the profile photo if you set one, so treat it as private.

Do this before changing phones or removing the app. “Export growth CSV” in the same section saves growth measurements as a spreadsheet-ready file.

Restoring

In Settings → “Keep your memories” → “Restore from a backup”, choose your backup file. The app shows what the file contains and how it compares with what is already on the device before anything is changed, and you choose whether existing records or the backup’s records win for any conflicts.

Removing records

• One record: open it from History (or Growth) and choose “Delete record”, then confirm.
• Everything: uninstalling the app removes the app and its local records from that device. Clearing the app’s data in your device settings removes the local records and cache without uninstalling the app. Neither step deletes exported files or copies made by your device’s backup or transfer features. There is no account to close, because none exists.
• Backup files you exported are separate copies. Deleting records in the app does not touch them — delete the files too wherever you saved them. Any copies made by your device’s own backup or transfer features are managed in your device settings.

Policies

How this website and the app handle information: website privacy notice · NowGo Baby privacy policy.